Hi, I’m Gabriela Swank
With a background in finance and a future in cybersecurity, I’m all about chasing fraud, dodging threats, and outsmarting the bad guys.
Passion Meets Purpose
I’m a finance professional with a strong foundation in customer service, fraud prevention, and banking operations, developed through years of hands-on experience in high-pressure environments. I’ve supported clients with everything from day-to-day transactions to complex issue resolution, all while maintaining regulatory compliance and security protocols. Over the years, I’ve developed a keen eye for detail, a calm and focused approach under pressure, and a deep commitment to integrity. I thrive in roles that demand both analytical rigor and empathy — blending operational efficiency with genuine care for customer outcomes.
Skills & Strengths
Core Skills
- Customer Service Excellence
- Fraud Prevention & Loss Mitigation
- Banking Operations
- Compliance & Risk Management
Technical Knowledge
- AML/BSA Compliance
- ACH & Wire Transfers
- Document Verification
- Online Banking Systems
Soft Skills
- Organization & Attention to Detail
- Adaptability
- Team Collaboration
- Problem-Solving
Professional Experience
LPL Financial
Jun 2023 – Present
Senior Operations Specialist
- Supports operational processes with an emphasis on accuracy and compliance.
- Collaborates with teams to ensure high-quality service delivery.
- Maintains integral attitude and adaptability in a fast-paced environment.
Axos Bank
Sep 2021 – Jun 2023
Senior Deposit Ops Specialist - Loss Prevention (Dec 2022 – Jun 2023)
- Managed real-time transaction queues to prevent fraudulent activity.
- Identified and escalated high-risk accounts and transactions.
- Submitted Questionable Activity Reports and maintained compliance.
Senior Processing Specialist (Sep 2022 – Dec 2022)
- Performed due diligence on small business account applications.
- Ensured compliance with AML/BSA regulations.
- Assisted customers with complex account services and transfers.
Processing Specialist (Sep 2021 – Sep 2022)
- Reviewed new account applications and documentation.
- Ensured compliance with regulatory guidelines and risk tolerance policies.
Comerica Bank
Feb 2020 – Sep 2021
Vault CSR
- Processed deposits, withdrawals, and loan payments.
- Balanced and audited ATM/TCR and maintained the cash vault.
- Assisted customers with online banking and recommended financial products.
My Interests
A few things that bring me joy...
Let’s Connect
Feel free to reach out! I’d love to hear from you.